Managed IT FAQ
Managed IT FAQ
MANAGED IT QUESTIONS, ANSWERED
These are the questions business owners ask us most before they sign up. If yours is not here, call us at 717-516-0600.
- Straight answers to common questions
- Links to the pages with more detail
- Real people if you want to talk
STILL HAVE A QUESTION?
Most first conversations with us are just questions. Bring yours and we will answer them plainly.
- Call 717-516-0600
- Email support@bluetekusa.com
- Visit Mechanicsburg or Hershey
- Book a call online
QUICK ANSWERS
Help desk support, device monitoring and patching, security tools, backup management, Microsoft 365 administration, vendor coordination and planning. Our managed IT page lists what is covered.
During business hours (Monday to Friday, 8 to 4:30 ET), our median first response is 37 minutes, 93.4% of calls are answered live and the median callback time is 20 minutes, based on the last 30 days. Our commitment in the Core Plan agreement is 1 hour for critical issues, 2 hours for high, 4 hours for medium and 8 hours for low. Critical and High issues are called in by phone at 717-516-0600. See the live numbers on The Proof.
Yes. We have offices in Mechanicsburg and Hershey and send techs onsite across Central PA when a problem needs hands.
No. Every call and ticket goes to our own U.S.-based team.
Small and midsize businesses across many industries, from a few people to larger teams with their own IT staff.
No. Our plans are month to month. We walk you through the agreement in plain English before you sign anything.
Yes. See our co-managed IT services.
Yes, alongside Windows PCs.
Yes. We support both.
A layered stack including managed EDR, email filtering, backup and MFA. See our cybersecurity page for details.
Yes. See our compliance page.
Yes. We source and set up computers, firewalls, switches, Wi-Fi, phones and cameras.
We plan the handoff, collect passwords and documentation, and deploy our tools with minimal disruption. See our switching guide.
Hourly break/fix support is $150 per hour. Core is $35 per user per month, with technician labor billed hourly when used. Boost is $150 per user per month for 1–4 users and includes unlimited remote support. Premium is $150 per user per month plus $150 per managed server per month, with a 5-user minimum. See our pricing page for what each plan includes.
Yes. Our office hours are Monday to Friday, 8 to 4:30, and emergency help is available after hours. Call 717-516-0600.
