Switching IT Providers
Switching IT Providers
HOW TO SWITCH IT PROVIDERS
Unhappy with your current IT company, or did they get bought by a larger firm and things changed? Switching is easier than most owners expect if you plan it. Here is how a clean handoff works.
- What to collect before you switch
- How the handoff works step by step
- How to avoid downtime
SIGNS IT IS TIME TO SWITCH
SLOW RESPONSES
Tickets that sit for days.
NEW FACES EVERY CALL
A provider that was bought and now routes you to a call center.
SECURITY GAPS
No MFA, no EDR, untested backups.
NO PLAN
Nobody talks to you about what is coming next.
WHAT TO MAKE SURE YOU OWN
ADMIN ACCOUNTS
Global admin for Microsoft 365 or Google, firewall and domain registrar logins.
DOMAINS AND DNS
Your domain registered in your company name.
LICENSES
Microsoft and software licenses, and who bills them.
DOCUMENTATION
Network diagrams, passwords, vendor contacts and backups.
You own your data and accounts. A professional provider hands them over cleanly.
HOW A HANDOFF WORKS
01
PLAN
Review your setup, contracts and notice periods.
02
COLLECT
Gather credentials and documentation from the old provider.
03
DEPLOY
Install our tools and security stack, often without visiting every desk.
04
STABILIZE
Fix urgent gaps and settle into regular support.
WE TALK TO YOUR OLD PROVIDER
Most owners dread the awkward conversation. We handle the technical handoff with your outgoing provider and keep it professional.
- Credential handoff checklist
- License transfer plan
- Backup overlap during the change
- No gap in security coverage
BEFORE YOU GIVE NOTICE
READ YOUR AGREEMENT
Notice periods and termination terms.
CHECK ADMIN ACCESS
Make sure you can log in to key systems.
CHECK YOUR DOMAIN
Who owns it and where it is registered.
CONFIRM BACKUPS
Know where your backups live.
QUICK ANSWERS
Usually not. Most of the work happens in the background, with any changes scheduled after hours.
We can often recover access through Microsoft, registrars and vendors with your authorization.
A few weeks for most small businesses, depending on size and how organized the handoff is.
Talk to us first so we can plan the timing around your notice period.
THINKING ABOUT SWITCHING?
Talk to us before you give notice. We will help you plan the timing.
Or call 717-516-0600
