Co-Managed IT Services
Co-Managed IT Services
CO-MANAGED IT SERVICES
You already have an IT person or a small team. We add the bench behind them: more hands, better tools and real security depth, while your people stay in charge.
- Your IT staff keep control
- Our help desk and techs fill the gaps
- Shared tools, documentation and security stack
WHO CO-MANAGED IT IS FOR
THE LONE IT PERSON
You handle everything. We take the overflow and cover the gaps when you are out.
THE SMALL IT TEAM
You run the core well. We add security depth, tools and hands for big projects.
THE IT MANAGER
You set direction. We become the bench you can call on without adding headcount.
WHAT WE TAKE ON, WHAT YOU KEEP
WE TAKE ON
- Help desk overflowUser tickets your team does not have time for.
- Coverage hoursSet by the plan you choose.
- ProjectsMigrations, rollouts, office moves and refreshes.
- Security stackManaged EDR, email filtering, MFA and application control.
- PatchingOperating systems and third-party apps, on a schedule.
- BackupsCove, Dropsuite, Microsoft 365 and more, tested.
- CablingRun and terminated by our in-house techs.
- Camera monitoringRecorders and cameras watched for health.
- Spare machinesReady loaners so a dead laptop does not stop work.
YOU KEEP
- PrioritiesYour IT lead decides what matters first.
- Your peopleThe day-to-day relationships inside your walls.
- Vendors and budgetApprovals and contracts stay with you.
- Business know-howThe systems and quirks only your team knows.
- Anything else you wantThe split is yours to write.
We write the split down so nothing falls between the two teams, and adjust it as you grow.
SHARED TOOLS, ONE PICTURE
Your IT lead works in the same ticketing system, RMM and documentation we use. Same alerts, same history, so handoffs take seconds.
- Shared ticket queue
- RMM access for your team
- One documentation library
- Regular check-ins
SECURITY IS OUR SPECIALTY
Most internal IT teams are generalists. Cybersecurity is where we go deepest, and it is the first thing we bring to a co-managed partnership.
Layered security, reviewed daily
Every managed client runs our stack: managed EDR, email filtering, MFA, application control and tested backups, reviewed every business day by our local team.
HOW IT WORKS
01
MEET
Talk with your IT lead about what is working and what is not.
02
DIVIDE
Write down who owns each area and how tickets move.
03
CONNECT
Connect tools, documentation and access.
04
REVIEW
Meet on a set rhythm and adjust the split.
WHY BLUETEK
100% U.S.-BASED
Every tech and every ticket stays in the U.S.
LOCAL CENTRAL PA TECHS
Our own team, in your region, who can work beside yours.
MICROSOFT PARTNER
Deep Microsoft 365 and Azure experience.
QUICK ANSWERS
Will you replace our IT person?
No. We back them up. Your team stays in charge of your environment.
Who decides what you handle?
We agree on it together and write it down. It can change any time.
Can our IT team use your tools?
Yes. Shared ticketing, RMM and documentation are core to co-managed IT.
Is co-managed IT only for big companies?
No. Many partnerships start with a single IT person.
Can you help with security if we keep the rest?
Yes. Security is often where co-managed partnerships begin.
Do you also offer IT planning?
Yes. vCIO services are a separate service for planning and budgets.
Your IT staff run the day to day. For planning and budgets alongside them, see our vCIO services, a separate monthly service.
BACK UP YOUR IT TEAM
Tell us about your IT staff and what keeps them up at night. We will suggest a split.
Or call 717-516-0600
