The Proof
The Proof
PROOF DASHBOARD
Updated every weekday with real data. Proof of the work we actually do.
SATISFACTION AT A GLANCE
As of Oct 30, 2026 · last 90 days, Aug 1 – Oct 30
Happy Clients
97.9%
47 responses, last 90 days
Tickets Closed
897
Last 90 days
Median First Response
37 min
Median first response, business hours (Mon–Fri, 8–4:30 ET), last 30 days
Feedback Rate
5.2%
Share of tickets rated
Promises missed
0
Times we missed our response promise in the last 90 days
PHONE SUPPORT
Calls Answered Live
93.4%
212 of 227 calls
Business hours (Mon–Fri, 8–4:30 ET), last 30 days. Excludes callers who hung up before reaching us.
Sent to Voicemail
15
Calls · Business hours (Mon–Fri, 8–4:30 ET), last 30 days
Callback Time
20 min
Median callback time · Business hours (Mon–Fri, 8–4:30 ET), last 30 days
How fast we respond when you need us
What’s our response promise? When you contact us, here’s how fast we commit to have a technician working on it, based on how serious the problem is. The worse the problem, the faster we respond. These times cover direct requests during business hours (Monday through Friday, 8:00 to 4:30), and after-hours emergency help is available too. Here’s what we promise, and how we actually do.
Business downnobody can work
We commit to
1 hour
We average
5 min
12x faster
Major problemseveral people affected
We commit to
2 hours
We average
15 min
8x faster
Normal issueone person, or a workaround exists
We commit to
4 hours
We average
37 min
6.5x faster
Small requestquestions, changes
We commit to
8 hours
We average
41 min
11.7x faster
Average first response by priority, direct customer requests during business hours.
BY THE NUMBERS
Locations
2
Employees
12
Users Supported
1600+
Clients
120+
Devices Supported
2100+
States Served
7
Countries Served
3
HOW CLIENTS RATE US
CSAT Ratings — Last 90 Days
46
HAPPY
0
SATISFIED
0
MEH
1
UNHAPPY
*Don’t worry, we made it right with the unhappy client.
SUPPORT VOLUME
Service Requests — Last 30 Days
460
Opened
