KnowBe4 Support
KnowBe4 Support
KNOWBE4 SECURITY AWARENESS TRAINING
KnowBe4 is a security awareness training platform with a large library of short lessons and simulated phishing emails. Staff learn to spot real attacks, and you get reports showing who is improving. Bluetek runs KnowBe4 programs for Central PA businesses so training happens without adding work for managers.
What it does
KnowBe4 sends realistic fake phishing emails to staff. Anyone who clicks gets a short lesson right away. Regular training modules cover password safety, wire fraud, social engineering and safe remote work.
Typical small-business use
Most clients run a baseline phishing test, then monthly simulations and a short quarterly training module. Insurers, CMMC and HIPAA all expect some form of security awareness training, and KnowBe4 provides the records.
Keeping it short
Nobody wants an hour of training. We choose lessons of a few minutes, in plain language, and tailor phishing templates to things your staff actually see, like shipping notices, invoices and Microsoft sign-in pages.
Problems we fix
We fix simulations blocked by email filters, set up allowlisting so tests deliver, handle staff who never complete training and clean up user lists as people come and go.
Licensing quirks
KnowBe4 is licensed per user per year in tiers, with higher tiers adding more content, features like the Phish Alert Button reporting and advanced reporting. User counts need to match staff. We sync users from Microsoft 365 so counts stay accurate.
Phish Alert Button
Staff can report suspicious mail with one click in Outlook. Reports come to us, and real threats are removed from every mailbox.
Reporting for owners and insurers
Monthly reports show click rates falling over time, training completion and high-risk users who need extra help.
New hire onboarding
New staff get onboarding training automatically in their first week.
Not a punishment
We frame simulations as practice, not gotchas. Managers see trends, not public shaming.
How it fits our stack
KnowBe4 trains the people while Proofpoint filters email, DNSFilter blocks bad links and Huntress watches devices.
Targeting the riskiest roles
Bookkeepers, executives and anyone who can move money are the main targets of invoice and wire fraud. We give them extra simulations built around fake vendor bank changes and urgent requests from the owner, plus a callback rule to follow.
Compliance records
Each lesson completion is timestamped. When an insurer, auditor or CMMC assessor asks for proof of training, we export the report in minutes.
- Short training for every employee
- Simulated phishing campaigns
- Clear reports for owners and insurers
PROBLEMS TRAINING HELPS FIX
PHISHING CLICKS
Staff entering passwords on fake login pages.
WIRE FRAUD
Fake invoices and payment change requests.
NO PROOF
Insurers asking for training records you do not have.
ONE-TIME TRAINING
A single session years ago that nobody remembers.
TRAINING PLUS TECHNOLOGY
Training works best alongside email filtering such as Proofpoint, MFA and endpoint protection. We set up all of them together.
- Campaigns run for you
- New hires enrolled
- Results reviewed with you
- Records kept for insurance
KNOWBE4 FEATURES WE SET UP
TRAINING
Short videos and quizzes for staff.
PHISHING TESTS
Realistic simulated phishing emails.
REPORT BUTTON
One-click reporting of suspicious email.
REPORTS
Progress and risk reports.
We run campaigns on a schedule and follow up with staff who need extra help.
HOW WE GET YOU SET UP
01
REVIEW
Look at what you run today and what is not working.
02
PLAN
Agree on the setup, cost and timing in plain English.
03
SET UP
Install or reconfigure with minimal disruption.
04
SUPPORT
Monitor, update and answer the help desk calls after.
QUICK ANSWERS
A few minutes a month for most staff.
Not in advance. That’s how they learn.
Yes. Insurers often ask about training.
Yes, with the Phish Alert Button.
Per user per year, in tiers.
Yes, automatically.
Yes. We add wire-fraud simulations for finance roles.
START SECURITY TRAINING
Tell us how many staff you have. We will set up a plan.
Or call 717-516-0600
