PRINTER AND COPIER SUPPORT

Printers and copiers cause more help-desk calls than almost anything else in an office. Bluetek supports the network side of every major brand: drivers, scan-to-email and scan-to-folder, secure printing, firmware and the integrations with Microsoft 365. We work alongside your copier dealer, who handles toner, parts and the lease, so everyone knows who fixes what.

What we handle for every brand

We install and update drivers, deploy printers to PCs and Macs automatically, set up scan to email through Microsoft 365, scan to SharePoint or network folders, lock down admin panels, update firmware, put printers on their own network and fix the ones that keep going offline.

Brother

Brother laser printers and MFC all-in-ones are the workhorses of small offices and branch desks, and Brother label printers run in shipping and warehouse areas. We set them up on the network with fixed addresses so they stop disappearing, configure scan to email with modern authentication, deploy label printer drivers to the right PCs and change default admin passwords, which Brother has made unique on newer models after past security issues.

Canon

Canon imageRUNNER ADVANCE copiers are common in larger offices, often with uniFLOW for secure print release and tracking. We configure scan to email and folders, set up department codes, connect uniFLOW or card release to Microsoft 365 accounts where supported and work with your Canon dealer on firmware and service.

Konica Minolta

Konica Minolta bizhub multifunction devices are popular through local dealers and often include Dispatcher or PageScope tools. We fix scan profiles that broke after Microsoft retired basic authentication for SMTP, update address books, apply firmware the dealer approves and secure the web interface.

Kyocera

Kyocera ECOSYS printers and TASKalfa copiers are known for low running costs and long life. We set up scanning, secure print with PIN release, Kyocera’s device management where your dealer uses it, and driver deployment so every PC gets the right features like stapling and booklet.

Sharp

Sharp MX series MFPs are common in offices and medical practices, often with Sharp’s cloud connectors. We configure scan to email, folders and OneDrive or SharePoint, set up user authentication at the panel and coordinate firmware updates with the Sharp dealer.

Xerox

Xerox VersaLink and AltaLink devices support apps, cloud scanning and strong security features. We configure scan workflows, connect to Microsoft 365 for email and storage, enable secure print and encryption, and keep firmware current with Xerox security bulletins.

Scan to email after Microsoft’s changes

Microsoft is phasing out basic authentication for sending mail, which breaks older copier scan-to-email setups. We move devices to supported methods, like an SMTP relay or OAuth on models that support it, so scanning keeps working.

Printer security

Copiers store scanned images and address books and run web servers. We change default passwords, disable unused services, enable drive encryption and overwrite where available, and keep them off the guest network.

Lease and dealer coordination

Your dealer handles toner, parts and repairs under your lease. We handle the network, PCs and scanning. When a problem crosses the line, we call the dealer together, so you never get stuck in the middle.

Buying or leasing your next copier

We give you a neutral view of volume, features and security before you sign a new lease.