IT for Primary Care and Family Practices
IT for Primary Care and Family Practices
IT SUPPORT FOR PRIMARY CARE AND FAMILY PRACTICES
A family practice runs on a tight schedule. If the EHR is slow at 8 a.m., the fax queue jams or a provider’s token for controlled-substance prescribing stops working, the waiting room backs up. We keep the front desk, exam rooms and back office working so your staff can stay with patients.
- EHR workstations and exam room PCs that stay fast
- EPCS two-factor tokens and prescriber setup handled
- HIPAA risk analysis with a fix list you can follow
WHERE A PRIMARY CARE DAY GOES SIDEWAYS
SLOW CHARTING
Old exam room PCs and weak Wi-Fi make every chart open feel like a wait. Providers end up charting at home at night.
EPCS LOCKOUTS
A lost phone or expired token means a provider cannot sign a controlled-substance script until someone resets it.
FAX AND REFERRALS
Referrals, lab results and prior authorizations still move by fax. A dead fax line or full inbox means missed orders.
PHONE OVERLOAD
Morning call spikes for sick visits and refills swamp the front desk without queues and a clear auto attendant.
EHR AND PRACTICE SYSTEMS WE WORK AROUND
EHR PLATFORMS
athenahealth (athenaOne), eClinicalWorks, NextGen, Practice Fusion and Epic through Community Connect with a sponsoring health system.
E-PRESCRIBING
Surescripts e-prescribing inside your EHR, plus EPCS identity proofing and two-factor apps or tokens for each prescriber.
PATIENT ACCESS
Patient portals, online scheduling, text reminders and check-in tablets or kiosks in the lobby.
FAX AND SCANNING
Cloud fax services, fax-to-EHR routing, scanners for insurance cards and IDs, and label printers.
Your EHR vendor or sponsoring health system supports the application itself. We handle the devices, network, logins, printers and security around it, and we open and follow the ticket with them when the problem is on their side.
A HIPAA RISK ANALYSIS THAT LEADS SOMEWHERE
HIPAA requires an accurate and thorough risk analysis, and OCR asks for it first after a breach. We run it against the systems we actually manage, rank the gaps and turn them into a short list of fixes with owners and dates.
- Asset list of every device holding patient data
- MFA on email, EHR and remote access
- Encrypted laptops and tested backups
- Business associate list kept current
HOW WE SET UP A NEW PROVIDER
01
ACCOUNTS
Create Microsoft 365 and EHR-side access requests with the right roles.
02
DEVICE
Prepare a laptop or exam room PC with encryption and your EHR shortcuts.
03
EPCS
Coordinate identity proofing and enroll the two-factor method the EHR requires.
04
CHECK
Sit with the provider on day one to test charting, printing and prescribing.
WHAT WE MANAGE FOR FAMILY PRACTICES
EXAM ROOMS
Wall or cart PCs, signature pads and printers set up the same in every room.
FAX AND SCAN
Fax lines or cloud fax, plus scanners that drop files where staff expect them.
PHONES
Call queues for appointments, refills and nurse lines, with after-hours routing.
ACCESS
Fast removal of former staff and audit-ready login records.
QUICK ANSWERS
Yes. Both are cloud based, so our job is the browsers, devices, network, scanners and printers your staff use with them. Application issues go to the vendor and we stay involved.
The DEA rules require identity proofing and two-factor authentication for each prescriber. We help set up the approved app or token and handle replacements when a phone is lost.
Yes. With Community Connect the health system hosts Epic. We make sure your PCs meet their requirements and work with their help desk on access and printing.
HIPAA requires it to be accurate and kept up to date. Most practices review it at least yearly and after big changes such as a new EHR or office move.
Security first
Every managed client gets our layered security stack.
TALK TO US ABOUT YOUR PRACTICE
Tell us your EHR, number of providers and locations. We will tell you what we would look at first.
Or call 717-516-0600
