IT for Credit Unions
IT for Credit Unions
IT SUPPORT FOR CREDIT UNIONS IN CENTRAL PA
Credit unions answer to examiners, members and a core processor all at once. We handle the branch network, the workstations that connect to your core, and the security records your examiner asks for, so your staff can focus on members.
- NCUA Part 748 security program support
- 72-hour cyber incident reporting plan
- Branch, teller and drive-up systems kept running
WHAT KEEPS CREDIT UNION MANAGERS UP AT NIGHT
THE 72-HOUR CLOCK
Under Part 748, a reportable cyber incident must reach the NCUA within 72 hours. You need to know who decides and who calls before it happens.
VENDOR INCIDENTS
If your core or digital banking provider tells you about an incident, the clock can start from their notice. We help track those notices.
EXAM PREP
Examiners ask for access reviews, patch records and backup tests. Pulling them together the week before is stressful.
MEMBER FRAUD
Account takeover, fake callers and spoofed emails target staff and members. Filtering and training reduce the hits.
A LOCAL TEAM YOUR EXAMINER CAN TALK TO
When an examiner asks how patches are tested or who can reach member data, we can join the call and walk through it. Our records come from the tools we run every day, not from a binder written once a year.
- Monthly patch and backup reports
- Quarterly user access reviews
- ACET maturity assessment support
- Vendor review files for IT providers
CORE AND BRANCH SYSTEMS WE WORK AROUND
CORE PROCESSORS
Jack Henry Symitar, Corelation KeyStone, Fiserv DNA, CU*Answers CU*BASE and others.
DIGITAL BANKING
Online and mobile banking platforms, plus the staff consoles that manage them.
BRANCH HARDWARE
Teller workstations, receipt and check scanners, signature pads and cash recyclers.
CONNECTIVITY
Firewalls, VPN tunnels and backup circuits between branches and your core.
We support the workstations, network and security around your core. Core application issues go to your processor, and we stay on the call until it is fixed.
WHEN SOMETHING LOOKS LIKE AN INCIDENT
01
CONTAIN
Isolate the affected device or account and preserve logs.
02
ASSESS
Work out what was touched and whether it is reportable.
03
NOTIFY
Give management the facts needed for the NCUA report within 72 hours.
04
DOCUMENT
Write up the timeline and fixes for your board and examiner.
WHAT WE MANAGE FOR CREDIT UNIONS
BRANCHES
Networks, Wi-Fi and printers at every branch, with the same setup everywhere.
ACCESS
MFA, privileged access and fast removal when staff leave.
MONITORING
Huntress EDR and managed detection watching devices and Microsoft 365 logins.
RECOVERY
Backups tested with restore results you can show an examiner.
QUICK ANSWERS
No. Your processor supports the core application. We support everything around it and coordinate with them when there is a problem.
Yes. We help write the incident steps, name who makes the call, and gather the facts the report needs.
The FFIEC retired the CAT on August 31, 2025. The NCUA still offers the ACET maturity assessment, which is voluntary, and we can help you work through it.
Yes. If your credit union is federally insured, Part 748 applies. Talk to us about your setup.
Security first
Every managed client gets our layered security stack.
TALK TO US BEFORE YOUR NEXT EXAM
Bring your last exam findings and a list of branches. We will tell you what we would fix first.
Or call 717-516-0600
