IT for HVAC, Plumbing and Electrical Contractors
IT for HVAC, Plumbing and Electrical Contractors
IT SUPPORT FOR HVAC, PLUMBING AND ELECTRICAL SHOPS
Your money is made in the trucks, but it starts with the phone ringing and dispatch seeing the board. When the office internet drops or a tech’s tablet won’t sync, calls go to voicemail and jobs slip. We keep the office, the phones and the field devices working together.
- Dispatch and CSR desks that stay online
- Tech tablets and phones managed and replaceable
- Phone systems that route calls to the right person
FIELD SERVICE SOFTWARE WE SUPPORT
DISPATCH AND CRM
ServiceTitan, Housecall Pro, Jobber, FieldEdge and Successware.
ACCOUNTING
QuickBooks Online and Desktop, and Sage for larger shops.
PHONES
VoIP systems with call recording, queues and after-hours routing.
FIELD DEVICES
iPads, Android tablets and phones used by techs and installers.
We do not replace your dispatch software vendor. We make sure the devices, network, logins and phones it depends on keep working.
WHERE SERVICE CONTRACTORS LOSE A DAY
PHONES DOWN
A busy summer morning with dead phones means booked jobs go to the next company on Google.
DISPATCH OFFLINE
If the office internet fails, the dispatch board and call recordings go with it. A backup circuit keeps the board up.
LOST TABLETS
Tablets get left on bumpers and in attics. We can locate them, lock them and set up a replacement fast.
SHARED LOGINS
Techs sharing one login make it hard to see who did what and to remove access when someone leaves.
WHAT WE COVER FOR CONTRACTORS
CSR DESKS
Headsets, softphones and screens for the people booking calls.
TECH DEVICES
Tablets and phones set up, updated and wiped remotely if lost.
OFFICE NETWORK
Firewall, Wi-Fi and a backup internet line for dispatch.
ACCOUNTS
Separate logins for every tech and quick removal when someone leaves.
WHAT HAPPENS WHEN DISPATCH GOES DOWN
01
FAILOVER
The office switches to the backup internet line automatically.
02
PHONES
Calls keep ringing on desk phones or forward to cell phones.
03
FIX
We work the outage with your ISP while you keep booking.
04
REVIEW
We tell you what failed and what would stop it next time.
WE RUN TRUCKS TOO
Our techs drive to client sites every day, so we know what a tablet with a cracked case and a dead hotspot does to a schedule. We set up field devices so a tech can grab a new one and log in without a trip back to the office.
- Tablets enrolled in device management
- Each tech with their own login and MFA
- Shop and warehouse Wi-Fi that reaches the back
- Email filtering for fake vendor invoices
QUICK ANSWERS
We support the computers, network, phones and logins your team uses with ServiceTitan. Application questions go to ServiceTitan support, and we help with anything on our side.
Yes. We set up VoIP systems with queues, call recording and after-hours routing to the on-call tech.
We lock or wipe it remotely and get a replacement set up with their apps and login.
No. We work with small shops with a few trucks as well as larger contractors.
KEEP THE PHONES RINGING
Tell us how many trucks, desks and tablets you run. We will look at where a bad day would start.
Or call 717-516-0600
